Course Description:

Describes the problem of incivility, bullying, and harassment in the health care workplace. Provides overview on the various effects of stress and anxiety on performance and controlling the freeze, fight, flight, or fright response. Identifies pandemic-related continuous traumatic stress and caregiver compassion fatigue. Defines the crisis cycle as it pertains to the arousal and development of disruptive behavior. Outlines steps for intervening verbally and non-verbally with an individual in crisis. Describes the role of body language and awareness in de-escalating fear and aggression. Provides an explanation of physical measures used to keep safe in a crisis situation. Defines strategies for team intervention for nonviolent crisis management.

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Sponsor:
Institute for Natural Resources

CE Credits: 4

Contact Information:
INR Customer Service Department
877-246-6336
info@inrseminars.com

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