Course Description:
Participants will learn:
- How to identify behaviors that could lead to a crisis.
- How to effectively respond to each behavior to prevent the situation from escalating.
- How to use verbal and nonverbal techniques to defuse hostile behavior and resolve a crisis before it becomes violent.
- How to cope with fear and anxiety.
- How to use the Crisis Prevention Institutes principles of personal safety to avoid injury if a behavior becomes physical.
Course Link:
http://www.focustraining.org
CE Value (credits): 6
CE Type: Standard
Focus Education & Training
Contact Information:
Helen Royal
269-441-5975
mailto:hcr@summitpointe.org